Jovago Lead Call Agent Job in Nairobi, Kenya - 2015

Lead Call Agent

Location: Nairobi, Kenya

Who We Are: Jovago is a hotel booking website launched across Africa allowing guests to search for and book rooms across the continent. 

With over 200,000 destinations online, we provide our customers with full and reliable information about the destination they want to visit. 

We are part of the Africa Internet Holding group of companies (sister company to Jumia, Hellofood, Easy Taxi, Kaymu and Lamudi) 

Our company is part of Africa Internet Group, a global and leading incubator of startups specialized in e-commerce. Africa Internet Group is the leading internet group of Africa with already over 3,000 employees in 26 African countries. 

 

It is led by top talented leaders offering a great mix of local and international talents and is backed by Millicom, MTN and Rocket Internet.
 

Job Description: Jovago is looking for a Lead Call Agent to make outbound calls to potential customers with an aim of providing product and service information thus leading to hotel bookings.

Responsibilities

• Influences customers to book through Jovago.com by following the prepared scripts.


• Documents transactions by completing forms and record logs.


• Assisting guests to make bookings and reaching required targets


• Maintains database by entering, verifying, and backing up data.


• Maintains quality service by following organization standards.


• Respond to customer questions in a timely manner either via phone, email and chat.


• Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services.


• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements
 

A successful candidate will fulfill the following requirements:

• Fluency in Kiswahili and English languages is a must.


• Undergraduate degree/Diploma in relevant field


• Previous 1-2 years Call Center/ Customer service experience is a must


• Previous Sales experience 


• Independent and resourceful


• Strong drive and leadership


• Impeccable communication skills (spoken and written)


• Exceptional organizational skills


• A good understanding of statistics and logic


• Proficiency in Microsoft Excel


• Ability to work independently and in a team


• Ability to meet demanding targets


• Able to develop relationships with 3rd parties and the hotel teams


• Mentality of client service and taking responsibility beyond direct duties.


• High level of motivation, determination and commitment.


• Support the other Organizational teams to ensure both customers and hotels get the best possible service

We Offer You:

• An amazing learning culture.


• A flat structured working environment to enable you enhance your skills in customer service


• A chance to be part of an international team that offers great opportunities for growth

How to Apply

Interested and suitably qualified candidates to submit their application, including a detailed CV, daytime telephone contact, and two professional referees to: hr.kenya@africainternetholding.com before Friday 2nd October 2015.

Give details of your current salary and the expected salary in this position on the body of your Application Letter. Specify the position you are applying for as the subject of your application .i.e. Application – Lead Call Agent – Jovago

Jovago is an equal opportunity employer.

Please note that only shortlisted candidates will be contacted for interviews.

Canvassing will lead to automatic disqualification.

No phone calls please.