Job Description
Position: I N & Charging Service Manager
Region: Nairobi
Reporting to: Head of Service Platforms
Range: R2L
Role Purpose: Responsible for Think and build for Intelligent Network and Online Charging, e-jaze, e-money and other e-commerce platforms in accordance with market, technological and organisational objectives.
Key Duties and Responsibilities
Think & Build;
- Translating the business requirements into the technical and operational specifications
- Conception, design and planning of service platforms to meet business requirements
- Provide technical specifications and other requirements for sourcing of service platforms
- Manage Vendor and Supplier relationships to support development and implementation of new marketing products and service offers
- Service and capacity forecast, planning, deployment and optimization of the platforms including asset management
- Handling and coordinating the service: implementation and configuration on the technical architecture following a market/customer requirement
- Managing the technical resource roadmap including bug fixing and version upgrades, end of support/life, updating the resources management documentation and maintaining the database quality
- Forecast and work with PMO to prepare CAPEX budget to meet business requirements and reduce OPEX
- Liaise with FT group skill centres to obtain validation and support on new installations, upgrades and integrations
- Overseeing all Change Requests, testing and implementation by the team
- Working closely with other departments such Revenue Assurance, ITN security to ensure prevention and minimizing revenue leakage incidences
- Receive and resolve engineering related escalations of anomalies and resolve with support of skill centres and vendors as per support contracts
- Participate in Post incidence reviews, root cause analysis and implementation recommendations of PIR
- Team management and leadership
Academic/ Professional Qualifications
- Bachelor’s Degree in Electronics and Electrical Engineering, telecommunications engineering, computer engineering, communications engineering or equivalent
- Training in management
- At least 3 years’ experience as team leader of a technical team
- Experience in building and running of telecommunications networks especially IN and value added service platforms.
Key Competencies:
- Leadership qualities
- Drive and Initiative
- Problem Solving Abilities
- Results oriented Team player
- Ability to work without supervision
- Ability to work long hours to meet deadlines
- Good interpersonal skills Innovative and creative
- Highly organized, conscientious and detail oriented
- Customer oriented
- Innovative
How to Apply
If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field. Only shortlisted candidates will be contacted. |
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If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field. Only shortlisted candidates will be contacted. |
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