Job Description
Position: Outbound Sales Agent
Reporting to: Team Leader
Position Summary:- The Outbound Sales Agent’s role will include calling previous or existing customers and selling them the various products by establishing relationships and building a great rapport and finally getting that sale.
You will be in a target driven environment and up selling to customers.
Duties and Responsibilities:
- Contact designated clients with a target to enroll them in the program / Service.
- Increase sales by enrolling designated customers.
- Maintain customer experience levels within the quality standards stipulated.
- Handle objections by building rapport with customers.
- Record customer information and queries on the CRM.
- Adhere to Data Protection policy with regards to confidentiality of customer details.
- Adhere to escalation process as defined.
- Handle complaints in a polite and professional manner.
- Patiently listens and responds to customer queries.
- Understand and adhere to the escalation process.
Education and Experience
- Certificate, Diploma or Degree from a recognised tertiary institution
- Good command in English with a very clear accent (American/ British accent will be an added advantage).
- Minimum 2 years of relevant experience in sales environment.
- Experience in the technical sales will provide an added advantage
- Knowledge of sales and marketing.
- Past experience in a call center will provide an added advantage
Key Competencies and Attributes
- Team player
- Passionate
- Self Motivated
- Good listener
- Results driven
- Friendly & professional telephone manner
- Excellent objection handling skills
- Excellent interpersonal & communication skills
- A positive, professional and flexible attitude to work
- Excellent command of the English language, with neutral accent
How to Apply
Candidates who are interested and meet the above criteria should send their Cvs to kenyaoperations@gmail.com clearly indicating the position on the Subject line.
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